PRIVACY POLICY
Effective Date: 22/09/2026
Last Updated: 22/09/2026
At LUXEA (“LUXEA”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit luxea.my, place an order, create an account, contact us, participate in our promotions, or otherwise interact with LUXEA.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
This Privacy Policy applies to the LUXEA website operated by:
LUXEA SDN BHD
B2-5-3 SOLARIS DUTAMAS, JALAN DUTAMAS, 50480 KUALA LUMPUR
MALAYSIA
Website: luxea.my
Email: support@luxea.my
For the purposes of applicable data protection laws, the company identified above is responsible for the personal information collected through our website and related services.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with LUXEA, we may collect the following categories of personal information:
A. Information You Provide Directly
When you place an order, contact us or interact with our website, we may collect:
Full name;
Delivery address;
Billing address;
Telephone or mobile number;
Email address;
Order details;
Product preferences;
Customer service communications;
Information provided when contacting us; and
Other information you voluntarily provide.
B. Payment Information
When you make a purchase, payment may be processed through third-party payment service providers.
Depending on the payment method used, the payment provider may collect and process payment information such as card or transaction details.
Where payment processing is handled by a third-party payment provider, LUXEA does not intentionally store your complete credit or debit card information on our own systems.
C. Technical Information
When you visit our website, certain technical information may automatically be collected, including:
IP address;
Browser type;
Device type;
Operating system;
Website pages visited;
Date and time of access;
Referring website;
General website usage information; and
Other technical information necessary for website operation and security.
D. Cookies and Similar Technologies
We may use cookies, pixels, tags and similar technologies to:
Operate and secure our website;
Remember your preferences;
Understand how visitors use our website;
Improve website performance;
Analyse website traffic;
Measure marketing effectiveness; and
Provide relevant advertising where permitted.
You may be able to manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for purposes including:
Processing and fulfilling your orders;
Confirming payments;
Arranging delivery;
Communicating with you regarding your order;
Responding to customer service enquiries;
Managing returns, refunds and exchanges;
Providing product and service information;
Improving our website, products and customer experience;
Detecting and preventing fraud or unauthorised activity;
Maintaining website security;
Managing promotions and competitions;
Conducting business and operational analysis;
Sending marketing communications where permitted;
Complying with applicable legal and regulatory obligations; and
Other purposes reasonably necessary to operate our business.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. MARKETING COMMUNICATIONS
Where permitted by applicable law, LUXEA may use your contact information to send you information about:
New product launches;
Promotions;
Special offers;
LUXEA campaigns;
Product updates;
Events; and
Other information that may be relevant to your relationship with LUXEA.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, account or customer service enquiries.
5. WHEN WE SHARE YOUR PERSONAL INFORMATION
LUXEA does not sell your personal information to third parties.
We may disclose or provide access to relevant personal information to trusted third parties where reasonably necessary to operate our business, including:
Payment Service Providers
Payment processors may process payment information to facilitate transactions.
Logistics and Courier Providers
We may provide information such as your name, telephone number and delivery address to courier or logistics providers so that your order can be delivered.
Technology and Website Providers
We may use third-party providers for website hosting, e-commerce infrastructure, analytics, security, communications and related services.
Marketing and Analytics Providers
Where applicable and permitted by law, we may use third-party services to understand website usage, measure campaign performance and support our marketing activities.
Professional Advisers
We may disclose relevant information to professional advisers, auditors, accountants, legal advisers or other service providers where reasonably necessary.
Government and Regulatory Authorities
We may disclose personal information where required or permitted by applicable law, regulation, court order or governmental authority.
Third-party service providers may process personal information according to their own privacy policies and applicable contractual obligations.
6. INTERNATIONAL DATA TRANSFERS
Some of our third-party service providers may operate or process information outside Malaysia.
Where personal information is transferred outside Malaysia, LUXEA will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.
International service providers may include payment processors, cloud service providers, technology providers, analytics providers, marketing platforms and logistics-related systems.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing transactions;
Maintaining business and accounting records;
Handling customer service matters;
Meeting legal and regulatory obligations;
Resolving disputes;
Preventing fraud; and
Protecting our legitimate business interests.
When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
8. DATA SECURITY
LUXEA takes reasonable administrative, technical and organisational measures to protect personal information against:
Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration; and
Destruction.
However, no method of electronic transmission, storage or online communication can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS
Subject to applicable laws and any applicable conditions or exceptions, you may have rights relating to your personal information, including the right to:
Request access to personal information held by us;
Request correction of inaccurate or incomplete information;
Request clarification regarding how your information is processed;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications; and
Make a complaint regarding the handling of your personal information.
Some requests may be subject to verification requirements and applicable legal limitations.
To exercise a privacy-related right, please contact us using the details provided below.
10. CHILDREN'S PRIVACY
Our website and products are not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social media platforms, payment services or other external websites.
LUXEA is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. SOCIAL MEDIA AND USER-GENERATED CONTENT
LUXEA may operate social media accounts and may receive comments, messages, reviews, photographs or other content through social media platforms.
If you voluntarily submit or publicly post content relating to LUXEA, that content may be visible to others depending on the settings and policies of the relevant platform.
We will handle personal information obtained through social media in accordance with applicable law and this Privacy Policy, where applicable.
13. DATA BREACHES AND SECURITY INCIDENTS
If LUXEA becomes aware of a personal data breach or security incident affecting personal information, we will assess the incident and take appropriate measures in accordance with applicable legal and regulatory requirements.
Where notification is legally required, we will provide the relevant information to affected individuals and/or authorities as required.
14. CHANGES TO THIS PRIVACY POLICY
LUXEA may update this Privacy Policy from time to time to reflect:
Changes in our business practices;
Changes to our website or services;
Changes in technology;
Changes in applicable laws or regulatory requirements; or
Other operational requirements.
The updated Privacy Policy will be published on this website with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. CONTACT US
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
LUXEA SDN BHD
B2-5-3 SOLARIS DUTAMAS, JALAN DUTAMAS, 50480 KUALA LUMPUR
MALAYSIA
Email: support@luxea.my
Website: luxea.my
16. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Malaysia.
Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction of the Malaysian courts, unless otherwise required by applicable law.
LUXEA
Science. Beauty. Luxury.
Youth Is Luxury.